The good thing about having little money is that you can monitor it constantly. I have the habit of checking my BOA account at least once a week, especially before the weekend splurging begins. On 09/04/2012, I discovered that the merchant name: Al*Apple iTunes had made an unauthorized withdrawal with my card.
I called up Dispute transaction/claims of BOA at 1-877-366-1121 and notified them of the transaction, then got my card blocked. They sent me a claim report to fill in some details while they temporarily adjusted the amount to my account. I looked up at the Apples support site where similar incidents have been reported. (Link)
Fortunately, Apples iTunes made a refund on 09/10, BOA made the temporary credit reversal on 09/18 and all is well. For now.
In case it happens to someone else, please cooperate with your bank in their investigations and report the claim asap.
1 comment:
Yes absolutely - I had a similar incident and BOA is always very prompt about this. Apple's security breach needs immediate attention though :)
Post a Comment